A center logo covers part of the code. QR codes tolerate damage up to a point (that is what error correction is for); past it, the phone gives up. Almost every logo problem is size.
Fix it
- 1Shrink the logo
In Customize, drag the logo size down. Keep it under a fifth of the code's width. That is about 4 percent of its area, which is well inside what we measured as safe.
- 2Give it a white box
A logo with a solid white background reads better than a transparent one that blends into the modules.
- 3Keep the corners clear
The three big squares in the corners are how phones find the code. A logo that touches them fails on every phone.
- 4Scan with two phones
Different cameras tolerate different amounts. If either one misses, shrink again.

Dense codes and logos
The opposite of what everyone expects, and we measured it: a code carrying a longer web address survives MORE logo, not less. A denser code has more modules, so losing the few in the middle costs it a smaller share of the whole. A short link is the least forgiving.
- Coverage is area, and area is deceiving. A square covering 10 percent of the area has sides about a third of the code's width, which looks far bigger than the number sounds.
- At the strength we generate at, a circular logo on a short link was still readable every time up to 14 percent of the area. A square only to 10 percent, because its corners reach further.
- On a longer web address the same two went to 20 and 12 percent.
- A circle beats a square at the same area, every time, because the corners of a square land on modules a circle misses.
- There is no clean edge, only a grey zone. One setting read 13 percent of the time in our runs, which is a code that works in the office and fails on the street.
Those are decode numbers from a clean file, not a photograph of a printed card at an angle in bad light. Leave room under them.
Make a fresh code and test it
Codes render as you type, so you can have a new one printed and scanned in a minute. Free, with no signup to try.
Still stuck? Search the help center, or contact support and a person will answer.